Information We Collect
When you contact us or request a quote, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about your gutters or the service you need.
Like most websites, we automatically collect some technical information when you visit. This can include your IP address, browser type, device type, pages you view, and the date and time of your visit.
How We Use Information
We use your information to respond to your request, schedule your gutter cleaning, provide an upfront price, and complete the work. We also use it to send appointment reminders, follow up after service, and answer your questions.
We may use your contact details to share seasonal reminders or service updates that are relevant to your home. You can ask us to stop these messages at any time.
Cookies and Tracking
Our website uses cookies and similar tools to help the site work properly and to understand how visitors use it. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data about site traffic and behavior.
We may also use third-party scheduling, messaging, or review tools to communicate with you and manage appointments. These providers only receive the information needed to perform their service.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In all cases, we share only what is necessary.
Data Retention
We keep your information for as long as needed to provide services, maintain our business records, and meet legal requirements. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting reasons.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure systems, restricted access, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure. We work hard to protect your data, but we cannot guarantee absolute security.
User Rights
You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing messages at any time.
To make a request, contact us using the details below. We will respond within a reasonable time and help you with your request.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.